Frequently asked questions
The twelve questions we get most, answered with numbers from our Quebec deployments. Pricing, timelines, emergencies, Law 25.
From $467 per month, including 500 call minutes, full installation and integration at $0, the client portal, and transcripts and summaries for every call. Your portfolio's call volume then determines the exact plan.
LÉA answers 24/7, nights and weekends included. On average, 40% of a property manager's calls arrive outside business hours: every one is answered, handled or escalated based on urgency.
Yes, in 35 seconds on average. LÉA recognizes the tenant's number, pulls up their unit and file, then creates a complete ticket sent to the maintenance team. About 80% of maintenance handling is automated, saving 6 minutes per call.
The emergency is detected from the first words. LÉA immediately transfers the call to the on-call manager and retries automatically until a human answers, then calls the tenant back. No emergency goes unanswered, even at 2 a.m.
Yes. LÉA is bilingual and automatically adapts to the caller's language, French first. Your French- and English-speaking tenants are served in their own language, with no phone menu or transfer.
Yes. Every caller keeps access to a human: transfer, callback or escalation depending on the case. For complex situations, LÉA prepares a detailed summary of the conversation and routes it to the right person on your team, so the caller never repeats themselves.
Yes. LÉA qualifies every prospect (area, budget, unit size), suggests matching units and books the visit directly in your calendar, with a text confirmation. No prospect call is missed, even in the evening.
Yes. Our solutions connect to most existing systems (CRM, accounting, calendars, communication platforms) through secure APIs. Our team maps your current processes and ensures the transition without service interruption.
2 to 4 weeks for a standard deployment, depending on the complexity of your environment. A pilot can start within one week on a specific use case, then expand based on results.
Yes. LÉA introduces herself as a virtual assistant and announces the recording at the start of every call, in line with Law 25. Data is hosted on Canadian servers and encrypted (AES-256) in transit and at rest, with granular access control.
No: LÉA acts as a 24/7 triage layer. She handles repetitive requests, several calls simultaneously, and escalates complex cases to your team with a summary. For comparison, an employee at $45,000 a year really costs about $51,750 with Quebec payroll charges.
Yes. LÉA runs in production with Quebec property managers: over 14,000 minutes of calls handled, about 3,000 minutes per month. Nicolas Roberge, co-founder, shows the behind-the-scenes of deployments on YouTube.
A question that is not here? Call LÉA, she answers. 450 804-2885